If you have a question or problem about an order already placed, please reply to your email confirmation of your order, which will have your order # in the subject field, and your order.

No, We do not export outside the USA (50 States) and Canada, this includes US territories. -sorry :( Keywords We Do Not Ship to anywhere out of the US including UK U.K. England Australia New Zealand Hong Kong Singapore Tawain Japan Europe France Sweden Switzerland Italy Israel France

To place on order, you must do so from our website. Our credit card processor requires this, as ALL orders are placed securely, and are required to be logged. This is also allows you to have a printed invoice of your order to print at check out, and we email you a confirmation email, with tracking instruction You can place an order by adding the items you wish to purchase in your shopping cart. You can then continue shopping, by selecting the by selecting the "continue shopping" button To adjust the quantity # of items in your cart, highlight the number, and change it the quantity you would like, and then hit the "update quantity" button. When you are ready to place your order hit the "check out" button, you will be prompted to choose the payment method of your choice.

Yes we ship to Canada, we ship UPS Ground only Canadian customers will be charged a duty tax that is paid to Canadian customs. This has nothing to do with us and to find out what this rate is, contact your local customs agency. We have a LARGE Canadian customer base, as we do the best we can with handling the "value" amount on the custom tickets, which lowers the cost of the custom charges. We make no guarantee, but we do our best, and our Canadian customer base reflects. For conversation rate, go to Yahoo Canadian Dollar to U.S. Dollar Exchange Rate

Most orders are shipped via FedEx standard ground within the 48 States and bordering Provinces of Canada. All shipments require signature upon delivery. This is for our protection as well as yours. It prevents fraud and theft of merchandise

One of the most frenquently asked question we get is to check stock on an item before ordered. With our new redesigned site, we now have "This product usually ships in:" next to every product. Please refer to this, when wanting to know about in stock items. Generally if an item is not instock when ordered, it only takes us 2-3 business days to receive from the manufacture, unless otherwise noted. Orders will update you on these items, and give you a choice to wait or cancel. Your credit card is not charged until the item(s) ship.

Returns: In the event that a purchase must be returned, Please go to your order confirmation email and reply, making sure the Subject is not changed. Please include the following in the message -Reason for wanting to return -Part # you received -Part# you ordered (listed on your order) With this info, we will be able to determine where the error lies. If it is an error on our part, we will send the correct part, and include a return label or issue a call pick up for the incorrectly received part. If the error lies with the customer, the customer will be responsible for return shipping charges and a 20% restocking fee. In this case, we will provide you with a Return Merchandise Authorization (RMA) number, and a correct return ship address as the address on the shipping label is not always the correct return address. Therefore, please wait for instructions, as a return sent back to an incorrect return address or returned without an RMA# will not receive proper credit or delivery may be refused. From our policies page All returns must have the RMA number clearly written on the shipping label or box, or the return will be denied. Returns must be made within 14 days of delivery. Shipping on returned goods is to be paid by the customer. Installed parts cannot be returned. If merchandise shows signs of installation, the return will be denied. A 20% restocking fee will be assessed on all merchandise returned in 100% resalable condition (clean package, all pieces intact, etc). If returned goods are not 100% resalable, an additional charge will be assessed.

Once your order is shipped, we will email you the tracking #(s) You also may log into My Account page, and track your order from there. How long will it take to ship my order ? On each item on our site, we put a note of when the product usually ships within. If you do not hear from us, this is when your order will ship. If there is any delays past this, we will contact you via email.

We do not offer support by phone, only by email. We do this so we have no discrepancies on what is said between us an our customers. ALL is in writing. Plus we do not know the answers to all the questions a customer will have. This give us time to contact the manufacture and find out the info and then respond back. So fill out a ticket and ask your questions and we will be happy to assist you.

Credit Card We accept Visa, Master Card, Discover and American Express. You can place your order online, using our secure server. When paying by credit card we only ship to your billing address on your credit card *When paying by credit card we are constrained to ship to your billing address. If you would like us to ship to another address, please call your credit card company (check the back of your card for their customer service number) and ask them to add another address to your account. Alternatively, you may choose one of the other payment methods that we offer. Check by Fax When you select to pay with Check by fax, you will enter in your info and address where you want your parts shipped to. Then submit your order. The next page is your receipt for you to print out and fax us, along with your check. The check stays with you and the fax comes to us. This serves as a proof of our transaction. It is just like a credit card transaction except it is faster, easier and you pay no interest. Make the check payable to DFW Performance Tires. * Note, Checks must clear our account before parts are shipped. This can take 3-5 business days, depending on your bank. Pay Pal When you select to pay with Pay Pal, you will enter in your info and address, which must match the verified address on your Pay Pal account, and submit your order. The next page is your receipt for you to print out and a Pay Pal link we provide, to send us payment. Orders can only be shipped to your Confirmed Paypal address. Snail Mail When you select to pay by Snail Mail, you will enter in your info and address where you want your parts shipped to. Then submit your order. The next page is your receipt for you to print out and mail us, along with your check. We accept Money Order, Cashiers Check, Personal or Business Check in U.S. Funds. *Note: When paying by personal or business check, it needs clear our account before merchandise will be shipped. If paying by money order or cashiers checks, your merchandise will be shipped as soon as we receive payment.

No, We do not ship to APO addresses - Sorry :(

When paying by credit card we are constrained to ship to your billing address. If you would like us to ship to another address, please call your credit card company (check the back of your card for their customer service number) and ask them to add another address to your account. This will take a few days for them to add, and for it to be passed on to credit card processors, but will allow you to ship ALL future orders (with us or anyone) to your alternate address. To your work address, shop doing the install, etc. Very convenient When paying by PayPal, we are only able to ship to your confirmed PayPal Address Alternatively, you may choose one of the other payment methods that we offer, such as Electronic Check or Check/Money Order and mail in your payment, and we can ship to Any address you wish.

To find out how much shipping is, simply add the part you wish to purchase to your shopping cart "Add to cart"

If you received the incorrect part, Please go to your order confirmation email and reply, making sure the Subject is not changed. Please include the following in the message -Part # you received -Part# you ordered (listed on your order) With this info, we will be able to determine where the error lies. If it is an error on our part, we will send the correct part, and include a return label or issue a call pick up for the incorrectly received part. If the error lies with the customer, the customer will be responsible for return shipping charges and a 20% restocking fee. In this case, we will provide you with a Return Merchandise Authorization (RMA) number, and a correct return ship address as the address on the shipping label is not always the correct return address. Therefore, please wait for instructions, as a return sent back to an incorrect return address or returned without an RMA# will not receive proper credit or delivery may be refused. From our policies page All returns must have the RMA number clearly written on the shipping label or box, or the return will be denied. Returns must be made within 14 days of delivery. Shipping on returned goods is to be paid by the customer. Installed parts cannot be returned. If merchandise shows signs of installation, the return will be denied. A 20% restocking fee will be assessed on all merchandise returned in 100% resalable condition (clean package, all pieces intact, etc). If returned goods are not 100% resalable, an additional charge will be assessed. Response time for return instructions is usually by the next business day,

I have not received a confirmation e-mail. Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders. ISPs Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure@dfwperformancetires.com is on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email. Spam Blockers/Filters and Email Software If you have recently installed a new email software or a new program to help defeat, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get started. Checking for Lost Mail AOL Users: Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages: 1.Click Mail in the toolbar at the top of your AOL window 2.Select Block Unwanted Mail 3.Click Custom Sender List 4.Select Allow only the senders and domains listed below 5.Enter this domain @dfwperformancetires.com 6.Click Save Hotmail Users: Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages: 1.Click Mail, then Options (next to the Help link) 2.Click Junk email Protection 3.Click Safe List 4.Enter this domain: @dfwperformancetires.com 5.Click Add Yahoo Users: Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through. Gmail Users: Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through. Outlook 2003 Users: 1.Select Actions from the top menu bar, then select Junk email followed by Junk email Options. 2.Select Safe Senders, then Add. 3.Type @dfwperformancetires.com and click OK. 4.Type and click OK. 5.Click OK.